At 30:00 Steve Jobs talks about how innovation came about because people wanted something for themselves to use that was actually good. Maybe this is the takeaway message for dealing with any technology, especially in education. If <name your institution’s LMS> sucks, then look around and cobble together something actually good. Or failing that make your own. Don’t rely on a corporation making profits to suddenly improve.
Email is the most important app I use. I’ve used everything out there… I know we could improve the productivity at Apple 30% just by getting them good email… If something so obvious as email is so broken… there is no answer to these questions  except, “Let’s go do it.”
 Actually, I think the answer is licensing. A manager wants to pay one bill for software everyone uses. People who hate the software either spend the time to find a free alternative and/or pay the money for a license to an alternative.